Shipping Policy
At Warisan Gold & Jewel Sdn Bhd (1546628-P), we ensure that your orders are delivered safely, securely, and efficiently.
1. Order Processing
- All orders are processed within 1–3 working days after payment confirmation
- Orders are not processed on weekends or public holidays
- You will receive a confirmation once your order has been shipped
2. Shipping Methods
We use trusted courier services to deliver your items safely. All shipments will include:
- Tracking number for real-time updates
- Secure packaging to protect valuable items
- Signature required upon delivery for security purposes
3. Delivery Time
Estimated delivery times are as follows:
- West Malaysia: 1–3 working days
- East Malaysia: 3–5 working days
Delivery times may vary depending on courier service and external factors.
4. Shipping Fees
- Shipping fees will be calculated at checkout
- Free shipping may be offered during promotions (if applicable)
5. Insurance & Risk
Due to the high value of gold jewelry:
- All parcels are securely packed and may include insurance coverage
- Once the item is handed over to the courier, risk may transfer to the customer unless otherwise stated
- Customers are advised to ensure someone is available to receive the parcel
6. Failed Delivery
If delivery fails due to:
- Incorrect address
- Recipient unavailable
Customers may be required to bear additional shipping or redelivery charges.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
- Contact us within 24 hours of receiving the item
- Provide clear photos/videos as proof
- We will assist in filing a claim with the courier and take necessary action
8. Self Pickup
Customers may opt for self-collection at our store:
Address:
Unit G-06, Ground Floor,
Pangsapuri Services Sentul,
10, Jalan Sentul Perdana,
51000 Kuala Lumpur
Please contact us in advance to arrange pickup.
9. Contact Us
For any shipping-related inquiries, please contact:
Warisan Gold & Jewel Sdn Bhd (1546628-P)
📧 Email: warisankelantan888@gmail.com
📞 Phone: 012-406 7656